There are several ways we may collect information about you, including through (A) information you provide to us; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).
A. Information You Provide to Us
We collect personal information from you when you choose to share it with us. This may include when you use our Site, create an online account with us, request a solar consultation or quote, post a request for information about products or services, request support, or otherwise contact or communicate with us.
The personal information we collect may include, but may not be limited to, your contact information, such as name, email address, address or ZIP code, and telephone number; information about your solar activities, such as home ownership, home statistics, home energy usage or utility provider; or demographic information, such as geographic area, and preferences, when any of this information is linked to personal information that identifies you; and other interests or preferences that you provide.
Information You Provide Through Social Media. If you connect or link to us through a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third party websites or services. This may include, but may not be limited to, name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as from social media and online activity.
B. Information Automatically Collected
Please note that we automatically collect the following information about you:
To learn more about our interest-based advertising and your advertising choices relating to the collection and use of your information, please see the “How We Use Your Information” and “Your Choices and Opting Out” sections below.
C. Information We Collect from Other Sources
We may acquire information from other sources as follows:
We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the Site, target our communications so that we can inform you of products, services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes.
D. Combination of Information
We may combine the information that we receive from and about you, including information you provide to us and information we automatically collect through the Site, as well as information collected from other online or offline sources, or from third-party sources.
A. Information Use By or For Us
We may use the information we collect from and about you for any of the following purposes:
Additionally, if you use the Site to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
B. How We Use Your Information for Interest-Based Advertising
We also may display interest-based ads through Facebook, Twitter, or other social media platforms or websites. This is done through the Facebook Custom Audiences, Twitter Tailor Audiences, or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms. We do this only by sharing hashed information (which converts your email or phone number to a unique string of numbers and letters) that the social media platform then matches data against its own data for the limited purpose of serving advertisements (either directly to you or to other lookalike audiences). The matched and unmatched hashes are then deleted, and are not used for any other purpose.
For information on your choices with respect to interest-based ads, see the “Interest Based Advertising Choices” section below.
We may share or disclose the information we collect from and about you as described below.
A. Sharing of Information by You
The Site offer many ways to find, enjoy, and share content. Your activity in connection with the Site may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with the Site. Any information you may disclose on our Site, in blogs, on message boards, in chat rooms, or on other public areas on the Site or other third-party websites, applications, or services that this Site may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
B. Sharing of Information by Us
We may share or disclosure your personal information as follows:
If you are a California resident, you may opt out from having your information shared with or sold to third parties for their direct marketing purposes. To opt out, please contact us at [email protected] You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Non-affiliated third parties are independent from us and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
A. Cookies, Tracking Options and California Do Not Track Disclosures
Certain parts of our Site require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences.
B. Interest-Based Advertising Choices
To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:
C. Unsubscribing from Our Marketing Communications
We provide our customers with the opportunity to opt out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt out of marketing communications or to request to be added to our Do Not Call List or Do Not Mail List, you may use one of these convenient methods:
D. Unsubscribing from Third Party Communications
Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information, and your choices. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.
Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children who are under the age of 13. If we learn that a child under the age of 13 has provided personal information to the Site, we will use reasonable efforts to remove such information from our files.
For your convenience, the Site may contain links to other websites, products, or services that we do not own or operate and which have privacy policies that differ from our own. If you choose to visit or use any third-party products or services, please be aware that this policy will not apply to your activities or any information you disclose while interacting with third parties, and we are not responsible for the practices of such third parties or websites.
The Site is hosted in the United States and is generally intended for United States visitors. If you visit from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please be aware that you are transferring personal information to the United States. The United States does not have the same data protection laws as the EU and some other regions. By providing personal information to us, you consent to the transfer of it to the United States and the use of it in accordance with this policy.
We use reasonable security measures that are designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any personal information or other information. You transmit personal information to us at your own risk.
This policy was last updated May 2, 2019.